July the eighth
I haven't updated in a while!!! My phone in my new place will not be working for untill next monday and that is the same day the cable guy is coming. it sucks being with out both the interent and the phone!! i feel like i am in limbo waiting for something.
so I am gonna post my resume here. I WANT PUBLIC COMMENTS!!!
______________________________________________________________________________________
SUMMARY OF QUALIFICATIONS
· Experienced for many years in management and supervisory positions
· Ability to analyze data and implement it for results
· Execute delegation of tasks
· Excellent communication skills
· Proven producer in high-pressure situations
· Training and teaching of all types of individuals
· Proficiency in computers and networking, including hardware and software
EDUCATIONAL EXPERIENCE
UNIVERSITY OF RHODE ISLAND BACHELOR OF FINE ARTS-1980
Major in Theatre Management
LANE COMMUNITY COLLEGE
ASSOCIATES DEGREE IN COMPUTER INFORMATION TECHNOLOGY-2000
SKILLS
· Windows 9X, NT, 2000, XP Citrix
· Microsoft Office Suite Cisco Routers
· Linux Windows NT Networks
· Symantec Ghost Percon Scanners
· Novell Norton Anti-Virus
· BarTender Software Exchange Servers
· Outlook Dell Systems
· FrontPage HP Printers
· Microsoft Systems Management Software Norton Personal Firewall
PROFESSIONAL EXPERIENCE
March 2003 to Present ECE-Stream
E.CE. TECHNICAL SUPPORT PHONE AGENT FOR SYMANTEC SOFTWARE
· Assisted Symantec Customers in installing and running their software
· Diagnosed and repaired customers computer problems
· Detected and removed viruses from customers phoning in with infected computers
· Educated customer in computer maintenance and proper user procedures
· Enhanced customer confidence and training in their computer skills
July 2002 to March 2003 HYNIX SEMICONDUCTOR AMERICA
IT INTERN
· Installed and configured Windows Operating Systems
· Rebuilt and sustained WinTel computers
· Updated and Maintained a database of End-user problems and resolutions
· Succeeded in decoding and setting up scanner software and hardware
· Answered Help-Desk Calls
· Supported End-users and solved their user issues
March 1998 to August 2000 NEW HORIZONS HOME CARE RESOURCES, INC
RECEPTIONIST/PROMOTED TO ACCOUNTS RECEIVABLE
· Co-ordinate schedules for office personnel
· Operated and maintained a multi-line phone system
· Managed all billing for In-Home department
· Proficient in Medicare, Medicaid, and insurance billing
· Successful collection of overdue accounts
· Expertise with QuickBooks Pro and Microsoft Office
· Trouble-shooting and solving problems corporate-wise
April 1985 to November 1994 BLUE CROSS / BLUE SHIELD OF RHODE ISLAND
CLAIMS ADJUSTOR/ CUSTOMER SERVICE REPRESENTATIVE/TEAM LEADER
· Responsible for customer service in a nationwide healthcare network
· Supervise and manage staff members
· Successfully increased customer contact and quality of service
· Oversee and perform research on claims using several different computer systems
October 1982 to January 1985 UNITED STATES PEACE CORP VOLUNTEER
EMCOZINI, SWAZILAND, SOUTH AFRICA
· Taught math to 30 students, all passed the international test required to graduate
· Implemented a water project, providing sewage and water to the community
· Started a library with American donations
· Maintained a variety of other projects already in operation on school property
so I am gonna post my resume here. I WANT PUBLIC COMMENTS!!!
______________________________________________________________________________________
SUMMARY OF QUALIFICATIONS
· Experienced for many years in management and supervisory positions
· Ability to analyze data and implement it for results
· Execute delegation of tasks
· Excellent communication skills
· Proven producer in high-pressure situations
· Training and teaching of all types of individuals
· Proficiency in computers and networking, including hardware and software
EDUCATIONAL EXPERIENCE
UNIVERSITY OF RHODE ISLAND BACHELOR OF FINE ARTS-1980
Major in Theatre Management
LANE COMMUNITY COLLEGE
ASSOCIATES DEGREE IN COMPUTER INFORMATION TECHNOLOGY-2000
SKILLS
· Windows 9X, NT, 2000, XP Citrix
· Microsoft Office Suite Cisco Routers
· Linux Windows NT Networks
· Symantec Ghost Percon Scanners
· Novell Norton Anti-Virus
· BarTender Software Exchange Servers
· Outlook Dell Systems
· FrontPage HP Printers
· Microsoft Systems Management Software Norton Personal Firewall
PROFESSIONAL EXPERIENCE
March 2003 to Present ECE-Stream
E.CE. TECHNICAL SUPPORT PHONE AGENT FOR SYMANTEC SOFTWARE
· Assisted Symantec Customers in installing and running their software
· Diagnosed and repaired customers computer problems
· Detected and removed viruses from customers phoning in with infected computers
· Educated customer in computer maintenance and proper user procedures
· Enhanced customer confidence and training in their computer skills
July 2002 to March 2003 HYNIX SEMICONDUCTOR AMERICA
IT INTERN
· Installed and configured Windows Operating Systems
· Rebuilt and sustained WinTel computers
· Updated and Maintained a database of End-user problems and resolutions
· Succeeded in decoding and setting up scanner software and hardware
· Answered Help-Desk Calls
· Supported End-users and solved their user issues
March 1998 to August 2000 NEW HORIZONS HOME CARE RESOURCES, INC
RECEPTIONIST/PROMOTED TO ACCOUNTS RECEIVABLE
· Co-ordinate schedules for office personnel
· Operated and maintained a multi-line phone system
· Managed all billing for In-Home department
· Proficient in Medicare, Medicaid, and insurance billing
· Successful collection of overdue accounts
· Expertise with QuickBooks Pro and Microsoft Office
· Trouble-shooting and solving problems corporate-wise
April 1985 to November 1994 BLUE CROSS / BLUE SHIELD OF RHODE ISLAND
CLAIMS ADJUSTOR/ CUSTOMER SERVICE REPRESENTATIVE/TEAM LEADER
· Responsible for customer service in a nationwide healthcare network
· Supervise and manage staff members
· Successfully increased customer contact and quality of service
· Oversee and perform research on claims using several different computer systems
October 1982 to January 1985 UNITED STATES PEACE CORP VOLUNTEER
EMCOZINI, SWAZILAND, SOUTH AFRICA
· Taught math to 30 students, all passed the international test required to graduate
· Implemented a water project, providing sewage and water to the community
· Started a library with American donations
· Maintained a variety of other projects already in operation on school property
posted by Queen Amy at 2:24 PM
2 Comments:
Need to change ECE to stream, and the first line would read better as:
Several years experience in management and supervisory positions
Queen Amy? This is Queen Sue. It has been a long time since we smoked your sister's airmail envelopes while watching the sunset over the donga. Drop me a line? evienkeag@hotmail.com - found you by accident while googling on "emcozini."
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